Can you Return Jewelry to Walmart? Used, How to, Refund

Last updated: 11 May, 2024 |
Can you Return Jewelry to Walmart Used, How to, Refund

Walmart is a huge store in the United States where you can buy many things, including jewelry like rings, necklaces, and earrings. These pieces are great for different special times. But sometimes, you might buy jewelry and then decide it’s not right for you.

I’ll help you understand what to do if you need to return jewelry to Walmart. They have a specific way to handle returns, and knowing this can make the process easier for you.

Can you Return Jewelry to Walmart?

Yes, you can return jewelry to Walmart. However, there are a few things to keep in mind:

  • Jewelry must be returned within 90 days of purchase.
  • Jewelry must be in its original condition, with all tags and packaging intact.
  • Jewelry that has been damaged or altered cannot be returned.
  • Jewelry that has been personalized cannot be returned.

If you do not have a receipt, you may be able to exchange your jewelry for a different item of equal or lesser value.

Can you Return Jewelry to Walmart

What is Walmart’s Jewelry Return Policy?

Walmart’s jewelry return policy is designed to accommodate its diverse range of customers. Here’s what you need to know:

Timeframe for Returns: You have 90 days from the date of purchase to return or exchange an item.

Return Options: You can return items in three ways:

  • In-store: For Walmart store purchases, you can return items in-store.
  • By mail: purchases can be returned by mail.
  • Scheduled pickup: You can also schedule a pickup from your home.

Required Information: To process a return, you must provide your in-store receipt, order number, or Walmart Business order number. Refunds will be issued to the original form of payment.

Value Limit: Jewelry items valued under $300 can be returned either in-store at Walmart or via mail. Mail is the only return option for jewelry items valued at over $300.

Walmart’s return policy applies to products purchased from Walmart U.S. stores,, Walmart Business, and items sold by Marketplace sellers on Here are the critical aspects of their return policy.

How to Return Jewelry to Walmart?

In-Store Returns

Returning jewelry in-store is a straightforward process, provided you follow these steps:

  1. Ensure the jewelry is in its original packaging or box.
  2. Keep the original receipt handy.
  3. Bring a valid government-issued photo ID.
  4. If you paid with a debit or credit card, bring the same card used for the purchase.
  5. Head to the customer service desk or checkout counter at your nearest Walmart store. An employee will assist you in processing the refund.

Mail Returns

For jewelry valued under $300, the process is equally convenient:

  1. Visit the Walmart returns website.
  2. Follow the instructions provided to print the return shipping label.
  3. Attach the label to the original packaging.
  4. Package the item(s) with their original packaging and accessories and drop them off at USPS or FedEx locations. For larger items, you can arrange a pickup at your home.
  5. You’ll receive a refund or replacement once Walmart receives the item.

Walmart will process the refund to your original mode of payment once the package is received.

How to Return Jewelry to Walmart
How to Return Jewelry to Walmart

Do you need a receipt to return jewelry to Walmart?

Yes, Walmart’s policy requires a valid receipt for all jewelry returns. However, there are a few exceptions:

  • A valid form of identification: If you do not have a receipt, you may be able to return your jewelry by presenting a valid form of identification, such as a driver’s license or passport. Walmart staff can look up your purchase history using your identification information.
  • Online tracking system: If you have used Walmart’s online tracking system to track your order, you may be able to return your jewelry without a receipt. The tracking system will provide proof that you purchased the item from Walmart.
  • Gift receipt: If the jewelry was given to you as a gift, you may be able to return it using the gift receipt.

The jewelry must be returned in original condition, with all tags and packaging intact.

Opened and Damaged Jewelry

You can return opened and damaged jewelry items to Walmart. However, you must bring the original packaging and receipt for such returns. In case of damaged items, the return policy varies based on where the item was purchased.

What is Walmart’s Marketplace Return Policy for Used and Pre-owned Jewelry?

It’s essential to differentiate between Walmart stores and Walmart Marketplace sellers when it comes to used and pre-owned jewelry items:

  • Jewelry items valued above $300 purchased from Walmart Marketplace sellers are considered “luxury items” and must be returned within 14 days of purchase.
  • Jewelry items valued below $300 can be returned within the standard 90-day period, regardless of whether they were purchased online or from a physical Walmart store.

Walmart’s Marketplace Return Policy

If you bought jewelry from Walmart’s Marketplace, here are some key details:

  • Items can be returned within 30 days of the invoice date.
  • Items must be in their original condition and packaging.
  • Items valued above $300 are considered “luxury items” and must be returned within 14 days.
  • For specific return instructions, you can contact the seller directly.

How Walmart Compares to Other Retailers?

It’s always beneficial to compare return policies, and here’s how Walmart stacks up against some of its competitors:

  • Macy’s: 30-day return window.
  • Costco: Return any time.
  • Nordstrom: Return any time.
  • Amazon: 30-day return window.
  • Target: 90-day return window.

You also might like this: Can you return a broken TV to Walmart?

Final Words

Walmart offers a wide selection of new and used jewelry online and in stores. Understanding their return policy is crucial if you shop there. You can get a full refund or exchange your jewelry if returned within 90 days in its original condition, with all tags and packaging.

However, jewelry that is damaged, altered, or personalized cannot be returned. You can still return items with a gift receipt, and without a receipt, you may be able to exchange the jewelry for an item of equal or lesser value. Follow these guidelines for a hassle-free return process at Walmart.

See Related:

What is Walmart’s Vacuum Return Policy?

Can You Return the Paint to Walmart?


What items cannot be returned to Walmart?

  • Firearms and ammunition
  • Alcohol
  • Tobacco products
  • Gift cards
  • Prepaid cards
  • Lottery tickets
  • Postage stamps
  • Money orders
  • Layaway items
  • Customized items
  • Opened or used personal care items (such as cosmetics, toiletries, and razors)
  • Opened or used food items
  • Opened or used electronics (such as televisions, computers, and cell phones)
  • Opened or used clothing (unless defective)
  • Opened or used jewelry (unless defective)
  • Opened or used bedding
  • Opened or used furniture
  • Opened or used mattresses
  • Opened or used major appliances
  • Opened or used hazardous materials
  • Opened or used items that are missing parts or accessories
  • Items that are damaged due to misuse or neglect

Can you return jewelry at Walmart without a receipt?

Yes, you can return jewelry at Walmart without a receipt. However, you will only receive a refund for the lowest advertised price of the item. You may also be able to exchange the item for a different one of equal or lesser value.

Is everything returnable at Walmart?

No, not everything is returnable at Walmart. Please see the Walmart Return Policy for a complete list of items that cannot be returned.


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Faisal Mian

With a decade of experience as a manager, advisor, and marketer in the retail and consumer service sector, I understand the intricacies of the shopping landscape. I’m committed to delivering valuable insights to enhance your shopping endeavors.

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