Can You Return a Broken TV to Walmart? TV Return Policy

Last updated: 9 Apr, 2024 |
Can you return a broken TV to Walmart Return Policy, Options, Refund

Are you thinking about buying a new TV? Or did you recently buy one from Walmart, and it’s not working right? In both cases, knowing Walmart’s TV return policy is essential. This can help you avoid any problems or confusion.

In this article, we’ll explain Walmart’s TV return policy step by step and answer some common questions. This way, you’ll know exactly what to do if you need to return your TV to Walmart.

Why is Walmart’s TV return policy important?

Buying a TV, especially a big one, is a major purchase for most people. To protect your purchase and ensure you’re getting the best value for your money, it’s really important to understand Walmart’s TV return policy.

This policy explains the rules for when you can return both new and used TVs. It covers different situations, like if something goes wrong or you change your mind. Knowing this policy lets you be ready and not get stressed or surprised later.

This way, if you ever need to return your TV to Walmart, you’ll know exactly what to do.

Can You Return a Broken TV to Walmart?

Yes, Walmart is known for putting the customer first. They have a standard return policy that lets customers return most items for a refund or exchange within 90 days of purchase as long as they are in their original packaging.

You don’t need a receipt to return opened or used items for a store gift card or exchange. But this rule isn’t always followed regarding electronics like TVs.

Walmart's Standard Return Policy For TV

How Does Walmart’s TV Return Policy Work?

As Walmart recognizes the unique nature of selling electronics, they’ve established a more specific return policy for TVs and other electronic devices. Here’s what you need to know:

Eligible TV Types for Return

If they are in good condition, Walmart accepts returns within 30 days of purchase for LED, LCD, OLED, and QLED TVs. Your TV should have all the necessary accessories, including the remote, legs, and a receipt.

Return Options

Depending on where you made your purchase, you have multiple return options:

  • In-Store Purchase: If you bought your TV at a Walmart physical store, return it directly to that store.
  • Online Purchase: If you ordered your TV on, you can return it by mail or at any nearby store.


You have a 30-day window to return new and refurbished TVs to Walmart, starting from the purchase date.


For a TV return to be eligible, it must be undamaged in its original packaging. Additionally, you must provide the purchase receipt. In cases where the receipt is missing, Walmart offers alternatives such as a Walmart gift card or an exchange.

Late Returns:

If you’ve exceeded the 30-day return window, don’t worry. Walmart may still accept your return. The closer your return is to the purchase date, the easier it becomes. If you encounter any resistance, here’s what to do:

  • Talk to Another Walmart Store: Reach out to a different Walmart store, as they might be more accommodating.
  • Contact the Manager: If you face difficulties with the return, engage with the store manager.
  • Complaint with Walmart Headquarters: If all else fails, inform them you’re willing to file a complaint with Walmart headquarters. This often results in a successful return.

Can you return a broken TV to Walmart?

Returning a broken TV to Walmart can be tricky, but it’s possible if the damage happened while Walmart was looking after it or during shipping. If the damage wasn’t your fault, Walmart might let you bring it back. Then, you could get your money back or a new TV.

Walmart has a return policy for broken TVs, but there are some rules to follow. If you show that the TV was damaged and you have your receipt, you can return it. Damage could be caused by the TV being at the store, Walmart employees not handling it right, or something wrong with how the TV was made. In such cases, Walmart may give you a full refund or a new TV.

However, there’s an important point to remember: you can only return the TV if you bought the Walmart Protection Plan. If you misuse or mishandle the TV, Walmart will only accept the return if the TV is repaired.

Can you return a broken TV to Walmart

Can you Return a Refurbished TV to Walmart?

You can return a used TV within 30 days if you have the receipt. You can return the item in person or by mail. If you bought the TV from a Walmart reseller other than Walmart, you should call that seller to find out how to return the TV.

Can You Return a TV to Walmart After 90 Days?

When buying a TV from Walmart, you must return it within 30 days. People who work at Walmart can still take your return if you miss this deadline. If your return is turned down, you can take it to the next level by talking to the store manager. You should keep trying; if you have to, you can even file a complaint at Walmart’s main office.

How to Return a TV to Walmart?

Returning a TV to Walmart is a simple process. TVs can be returned to any Walmart store or mailed to the company.

Customers who want to return something in-store must bring the original box and all the accessories that came with it, like cables and remotes. For a smoother return process, customers should bring the original receipt.

For online returns, follow these simple steps:

  1. Log in to your account.
  2. Navigate to your Order History.
  3. Locate the order that contains the TV.
  4. Click on the Order Details button.
  5. Click on the Start a Return button.
  6. Select a reason for your return.
  7. Select between a refund or a replacement.
  8. Add any optional comments you may have.
  9. Select your preferred return method: in-store, by mail, scheduled pickup, or FedEx drop-off.
  10. Review your return details and click on the Submit button.

Steps for in-store TV return at Walmart:

When you need to return a TV to Walmart, it’s important to have everything ready.

First, make sure you have the TV you’re returning. Then, gather the original packaging and all the accessories like cables and the remote. If you have it, bring the original purchase receipt too.

Next, go to your nearest Walmart store. Look for the customer service desk, which is usually near the front. Once you’re there, tell the customer service person you want to return a TV. Give them the TV, the packaging, the accessories, and your receipt if you have it.

The customer service representative will examine the TV and check your purchase details. If everything is okay and the return is approved, you will receive a refund or a new TV.

That’s all you need to know about returning a TV to Walmart. It’s a simple process if you have all the right items.

Filing a Warranty Claim

Filing a warranty claim with Walmart is a straightforward process:

  • Ensure that you have the purchase receipt.
  • Visit the respective warranty service site based on your purchase date.
  • Follow the steps provided on the website.
  • Your query will typically be addressed instantly. However, if any issues arise, representatives will contact you.
  • If a repair is possible, a technician will be sent to fix the TV. Alternatively, you may receive a replacement.

What are the Essential Documentations You Should Have?

Keeping the original box and receipt is important for a smooth return or warranty claim process. Walmart needs these things to process a return or warranty claim. This rule applies to TVs and most of the things that Walmart sells.

Some things may be different, though. Keep these things to make it easier to return something or make a warranty claim.

Key Points to Remember:

  • Return or exchange window: You have 30 days from the date of purchase to return or exchange the TV.
  • Condition: The TV must be in its original packaging and in good condition.
  • Receipt: The original sales receipt is required.
  • Applicable models: Walmart’s TV return policy covers all types of TVs, including LED, LCD, OLED, and QLED TVs.

Return Requirements and Exceptions:

There are a few important things to remember when returning or exchanging a TV successfully at Walmart. First, you must return or exchange the TV within 30 days of buying it. It’s important that all types of TVs are in good condition when you return or exchange them.

Also, make sure you return or exchange the TV with everything it came with. This includes the remote, the legs, and any manuals. For all electronics, like TVs, it’s best to bring them back in the original packaging. But, sometimes, there are exceptions.

If you don’t have the original box, Walmart might still let you return or exchange the TV. You will need to show a valid receipt from the store.

How do you return a TV to Walmart without a receipt?

Stores will take back your TV even if you don’t have the receipt. Instead of giving a refund, Walmart lets customers exchange the TV for a similar one or get store credit. If you can’t find the receipt, ensure the item is still in its original packaging and bring a photo ID from the government and the debit or credit card you used to buy it.

How do you return a TV to Walmart without the box?

Walmart will take back a TV even if it doesn’t have the original box as long as it’s in good condition and comes with all its parts, like the remote and cables. For these kinds of returns, you will still need the receipt.

Can You Get a Refund After 30 Days?

The TV return policy at Walmart lets customers send back TVs within 30 days of buying them. The TV must be in its original box, not broken, and come with all its parts.

Even though a receipt is preferred, Walmart will still handle the return without one. The original method of payment is used to issue the refund. It could be up to 10 business days before a debit or credit card payment appears in the customer’s account.

Final Words

In conclusion, Walmart’s TV return policy for 2024 is a good way to ensure your satisfaction with your purchase. After you get the TV, keep the box, and return it within 30 days if necessary. Because of this friendly policy, you can buy your TV from Walmart without worries.

Have Walmart’s TV return policies helped you? If so, please tell your family and friends about these helpful rules. They might not know about them.

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Can I return something to Walmart that broke?

Yes, When the return window ends, you can return broken items to Walmart. However, the return policy might be different for each item and each reason why it broke. For example, if the item was broken because of a problem with how it was made, you will probably be able to get your money back or a new one. When an item is broken because of carelessness or abuse, on the other hand, you might only be able to get store credit or a partial refund.

What happens if my TV arrives broken?

If your TV arrives broken, you should contact Walmart customer service immediately. They will likely ask you to provide photos of the damage. Once they have verified the damage, they will issue you a full refund or replacement.

What items Cannot be returned to Walmart?

The following items cannot be returned to Walmart:

  • Firearms and ammunition
  • Prescription drugs
  • Alcohol
  • Tobacco products
  • Gift cards
  • Prepaid phone cards
  • Custom-made items
  • Opened or used personal care items
  • Opened or used perishable items

What is Walmart’s return policy on electronics?

Walmart’s return policy on electronics is as follows:

  • Most electronics can be returned within 90 days of purchase.
  • The item must be in its original packaging and have all accessories.
  • A receipt is preferred but not required.
  • Refunds are issued using the original form of payment.
  • Debit or credit card refunds may take up to 10 business days to appear.


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Faisal Mian

With a decade of experience as a manager, advisor, and marketer in the retail and consumer service sector, I understand the intricacies of the shopping landscape. I’m committed to delivering valuable insights to enhance your shopping endeavors.

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