The Walmart Assessment Test is typically required if you want to work there. This quiz is essential for screening applicants for a wide range of jobs at Walmart. To work as a cashier, front-of-house employee, order taker, or in any other position, you must first pass this test.
In this detailed study guide, you’ll learn everything you need to know to ace the 2023 Walmart Assessment Test and confidently launch your career at Walmart.
How To Know if You Passed Walmart Assessment? Guide
Is the Walmart Assessment Test Difficult?
Many applicants are concerned about the Walmart evaluation test’s difficulty. The good news is that it is not at all difficult. Walmart has prepared the questions to be straightforward and free of twists or gimmicks. This method assures that the hiring process is fair.
Walmart seeks the best-qualified applicants based on their skills and talents without regard for personal biases. This dedication to impartiality goes to the evaluation test as well.
A recent poll found that the average passing score for the Walmart Assessment Test is 75%. The passing score, however, may differ according to the post for which you are applying. Cashier positions, for example, may have a greater passing score than other positions.
What is the Walmart Assessment Test?
The Walmart Assessment Test, or the Retail Associate Assessment (RAA), is a pre-employment assessment that assesses candidates’ abilities to handle customer interactions, work under supervision, and collaborate effectively with co-workers. The test is required for most hourly positions at Walmart, and passing the test is an essential step in the hiring process.
What is the Structure of the Walmart Assessment Test?
The Walmart Assessment Test contains 65 multiple-choice questions broken into four sections:
- Customer Service Scenarios: This section tests your ability to select the most and least effective responses while interacting with customers. You will be asked scenario-based questions to determine the best and worst reactions. These scenarios are based on real-life experiences you might face as a store assistant. Your responses should be consistent with providing excellent customer service.
- Workplace Problem Solving: This section has multiple-choice questions that assess your ability to handle currency transactions, evaluate visuals or diagrams, and apply basic math and logical thinking skills. This component is especially vital if you are applying for a cashier position.
- Work Experience Questionnaire: This test section consists of multiple-choice questions concerning your previous employment. You will discuss your background, previous work experiences, strengths, limitations, and work ethic. Walmart uses this part to establish whether you have the relevant abilities and experience for the position you are applying for.
- Personality Questionnaire: This section consists of a 27-question personality exam in which you must indicate whether you agree or disagree with statements. Walmart utilizes this form to analyze your preferred work style and whether you fit the business culture well.
Tips for Acing the Walmart Assessment Test
- Research the Position: Understand the specific requirements and expectations of the role you’re applying for. Your answers should align with the demands of that position.
- Practice: Use practice tests and resources to familiarize yourself with the questions you’ll encounter. This will boost your confidence and performance.
- Time Management: With no time limit, manage your time effectively. Read each question carefully and avoid rushing through the test.
- Customer Service Focus: Keep a customer service mindset throughout the test. Choose answers that prioritize providing excellent service to customers.
How can you successfully pass this assessment test? Read this?
We’ll continue with the above sections; first, there is a question that you will get during the assessment test, and then there are tips on how you can make it pleasing, and then an example to solve the problem.
Customer Service Scenarios
Question: A customer is upset because they cannot find the product they are looking for. How would you respond?
Tip: The best way to answer this question is to demonstrate your customer service skills. You should offer to help the customer find the product they are looking for, and if you are unable to find it, you should apologize and offer to help the customer find a similar product or issue a refund.
Example answer: “I would apologize to the customer for the inconvenience and offer to help them find the product they are looking for. If I cannot find the product, I would apologize again and offer to help the customer find a similar product or issue a refund. I would also thank the customer for their patience and understanding.”
Problem Solving at Work
Question: A customer gives you a $100 bill to pay for a $20 item. How much change should you give them?
Tip: The best way to answer this question is to demonstrate your math skills and ability to handle cash transactions. You should correctly calculate the change due to the customer and be able to count the change back to the customer accurately.
Example answer: “The customer should receive $80 in change. I would count back the change to the customer, starting with the largest bills and working my way down to the coins. I would also double-check my calculations to ensure I am giving the customer the correct amount of change.”
Work Experience Questionnaire
Question: Tell me about a time when you dealt with a demanding customer. How did you handle the situation?
Tip: The best way to answer this question is to provide a specific example of a time when you had to deal with a demanding customer and explain how you handled the situation effectively. You should focus on your problem-solving skills, customer service skills, and ability to remain calm and professional under pressure.
Example answer: “One time, I was working as a cashier, and a customer came up to me and was very rude and disrespectful. I calmly explained to the customer that I would be happy to help them but that I needed them to be respectful. The customer continued to be rude, so I apologized and said I would call a manager to assist them. The manager came over and resolved the issue with the customer.”
Question: I am comfortable working independently.
Tip: The best way to answer this question is to be honest about your preferred work style. If you are comfortable working independently, you should indicate that in your answer. However, if you prefer to work as part of a team, you should also indicate that in your answer.
Example answer: “I am comfortable working independently and as part of a team. I can work on my own and complete tasks efficiently, but I also enjoy working with others and collaborating on projects.”
How To Know if You Passed Walmart Assessment Test?
Are you wondering about your Walmart assessment results? While the company does not disclose precise passing scores or criteria, there are a few telltale signals that you’ve aced it:
- Positive Reactions: Keep an eye out for promising indications from the hiring team, such as a congratulatory email or an invitation to an interview. These are important signs of your assessment performance.
- Application Status Change: When your application status changes from “Under Review” to “In Progress” or “Interview Scheduled,” it’s a sure sign that you’ve passed the evaluation stage.
- Follow-up Communication: If Walmart contacts you for additional information, references, or supporting documents, you can bet you made an impression during the assessment.
Now, let’s look at what you can encounter in the following stages of the hiring process:
Further Steps After Assessment
Following your outstanding success in the assessment, you may experience the following next steps:
- Interviews: Prepare for interviews, which may take place in person, over the phone, or through video conferencing. These conversations will assess your abilities, qualifications, and suitability for the post.
- Background Checks: Walmart performs extensive background checks to verify your information, such as your employment history, criminal record, and educational background.
- Checking references: Walmart will contact your references to learn more about your work ethic, talents, and past performance.
- Job Offer: If you successfully complete all of these phases and meet all of the requirements, Walmart may extend a formal job offer describing the terms and conditions of your future employment.
But before you get an official confirmation, keep an eye out for these positive Outcomes:
Indicators of a Positive Outcome
Although Walmart will have the last say, the following signs speak well for your prospects:
- Confirmation of Assessment Completion: A message verifying your successful assessment completion and supportive remarks indicates a positive outcome.
- Positive Feedback: If you receive comments on your skills or abilities during the assessment process, consider this a strong indicator of your success.
- Continue to the Next Stage: Invitations to the following round, such as an interview, demonstrate that you excelled in the initial evaluation.
- Swift updates from Walmart about the next steps or requests for additional information plainly suggest that you’re being seriously considered for further examination.
Benefits if you passed the Walmart Assessment Test?
Passing the Walmart Assessment Test can make you more competitive in the job market. Many employers view Walmart as a reputable company, and passing the Walmart Assessment Test demonstrates that you have the skills and knowledge necessary to be successful in a retail environment.
|Competitive pay and benefits||Walmart offers competitive pay and benefits to its employees, including health insurance, dental insurance, vision insurance, 401(k) plan, and paid time off.|
|Opportunities for advancement||Walmart offers opportunities for advancement to its employees. Many Walmart employees have started in entry-level positions and have worked their way up to management positions.|
|Flexible scheduling||Walmart offers flexible scheduling to its employees. This means that employees can choose to work hours that fit their needs.|
|Friendly and supportive work environment||Walmart offers a friendly and supportive work environment to its employees. Walmart employees are encouraged to help each other and to work together as a team.|
|Discounts on Walmart products||Walmart offers discounts on Walmart products to its employees. This means that Walmart employees can save money on the products that they buy.|
Retaking the Walmart Assessment Test
If you’ve failed the assessment, don’t lose hope. You can retake the test after waiting approximately six months. However, your scores may be waived under specific conditions if you apply for a different open position.
The potential to get hired largely depends on your score, as different positions have varying requirements. Some positions may require experience, while others prioritize a particular education level.
Knowing if you’ve passed the Walmart assessment is crucial in the hiring process. While it doesn’t guarantee a job offer, it significantly enhances your chances of moving forward. Stay positive, continue preparing for the next steps, and showcase your skills and qualifications to maximize your chances of securing a job at Walmart. Good luck with your application!
How do I know if I passed the Walmart team lead assessment?
Walmart does not provide particular passing scores or criteria for its evaluation test. However, there are a few strong indicators that you did well:
- Positive feedback from the hiring team, such as a congratulatory email or an interview invitation, strongly indicates that you passed the exam.
- If your application status changes from “Under Review” to “In Progress” or “Interview Scheduled,” it means you’ve successfully completed the evaluation stage.
- Follow-up communication: If Walmart asks you for further information, references, or supporting documents, you made a good impact during the assessment.
Does assessment active mean I passed Walmart?
No, having an active assessment status does not mean you have passed the Walmart assessment. It simply means that your assessment has been submitted and is being reviewed by the hiring team.
Do you have to pass the Walmart assessment test to get hired?
Yes, passing the Walmart assessment test is required for most hourly positions at Walmart. However, there are some exceptions, such as if you are a veteran or have a disability.
What does “pending assessment” mean at Walmart?
An assessment pending status means that your assessment has been submitted but still needs to be reviewed by the hiring team. This could be because the hiring team is busy or because they are waiting for additional information from you.