How to report missing items from Walmart Grocery Delivery?

Last updated: 8 Nov, 2023
How to report missing items from Walmart Grocery Delivery

We all know the frustration of eagerly awaiting a Walmart order only to discover that an item is missing. It can happen with most retailers, and it isn’t charming. But there is no need to worry as Walmart provides multiple ways to report missing items and ensures a satisfactory resolution.

In this comprehensive guide, we’ll walk you through the steps to report a missing item to Walmart effectively.

3 Ways to report missing items from Walmart grocery delivery

Contacting Walmart Customer Service

When you come across a missing item in your order, knowing how to report it to Walmart is crucial. Here, we’ll discuss the various methods to contact Walmart’s customer service team:

3 Ways to report missing items from Walmart grocery delivery
3 Ways to report missing items from Walmart grocery delivery

Live Chat

  • The chat feature on and the Walmart app allows you to start a conversation with a customer service representative.
  • In your Walmart account on the website, locate the “Contact Us” button to initiate a chat.


  • If you prefer speaking with someone directly, call Walmart Customer Care at 1-800-966-6546.

Walmart App

  • The Walmart app conveniently stores your order history. If an item is missing, you can select it and report the issue.
  • The app will guide you through reporting the missing item and initiating a refund or exchange.
  • The live chat feature is also available through the app, providing a quick and efficient way to seek assistance.

When contacting Walmart, remember to explain the issue, provide your order details, and specify the missing items. A Walmart representative should be able to guide you through the process of addressing the issue.

Multiple Packages and Tracking Your Order

It’s important to note that Walmart occasionally ships orders in multiple packages. If this is the case, one part of your order may be delivered before the other half. Each package will have its tracking number, allowing you to keep tabs on both parts of your order.

To track your Walmart order, you can follow these steps:

  1. After placing an order online, Walmart will send you a confirmation email.
  2. You can track your order from the shipping confirmation email.
  3. Log in to your Walmart account to follow your packages from there.
  4. On, select “Account,” then “Purchase History,” and scroll to the order you want to track. Click on “Track Shipment.”
  5. You can also check the status of your order using the Walmart app by opening the app, selecting “Account,” then “Purchase History,” and scrolling to the order you want to track. Choose “Track Shipment.”

Please remember that the order delivery status might be slightly behind the package’s actual situation, so patience is key.

Filing a Claim

If it’s determined that a claim needs to be filed for your missing item, follow the steps provided by a Walmart representative. Be prepared to provide the following information:

  • Your order numbers
  • A description of the missing item(s)
  • Any supporting documents or evidence of the missing item(s), if available

Walmart will review your claim and, if approved, offer you a refund for the missing item or send you a replacement. While the process is typically quick, remember that more expensive items or those with complex shipping logistics may require additional time for verification.

Dealing with Delayed Orders

If your Walmart order is delayed, the process for addressing missing package items is similar to the one mentioned earlier. Here are the steps to follow:

  1. Visit and scroll to the bottom of the page.
  2. Click on “Help.”
  3. Select the “Contact Us” button on the left side of the page.

Walmart uses third-party carriers like FedEx, USPS, and UPS to deliver items as they themselves have no such services. If you experience shipping delays, you can check with these carriers directly. They provide service alerts for known shipping delays and update the shipping information immediately. Walmart suggests waiting two days after the expected delivery date to file a claim with Walmart Customer Care.

Dealing with Missing Items Due to Delivery Issues

Missing items can often be attributed to delivery issues, including incorrect address details or theft. Let’s explore how to address these issues correctly:

Dealing with Missing Items Due to Delivery Issues
Dealing with Missing Items Due to Delivery Issues

In Case the added address is wrong

  • Review your order confirmation email or details in your Walmart account to verify the shipping address.
  • If the order hasn’t been shipped, contact Walmart Customer Service at 1-800-925-6278 to update the address.
  • If the order is already shipped, contact the delivery service to explain the error and provide the correct address.
  • Check your order’s delivery location through the order history, as Walmart typically takes photos. If the items are delivered to the wrong address in your neighbourhood, contact Walmart for assistance.

In Case of Package is stolen

  • If your Walmart order is marked as delivered but hasn’t reached you, it might have been stolen.
  • First, check the area around your house and consult with household members and neighbours to locate the package.
  • If the package remains missing, report the theft to Walmart Customer Care.
  • Consider filing a report with local authorities to safeguard your interests and potentially recover the stolen item.

Helpful tips for reporting a missing item or complaining about Walmart delivery:

  • Be polite and respectful when you contact Walmart customer service.
  • Be prepared to provide as much information as possible about your order and the problem you are experiencing.
  • Be patient. It may take some time for Walmart to investigate your issue and resolve it.

Returning Online Orders from Walmart

Walmart makes it easy to return online orders within 90 days of the original purchase date. Here’s how to initiate a return:

  1. Go to “Account” on
  2. Select “Purchase History” and locate the order you want to return.
  3. Click on “Order Details.”
  4. Click on “Start a Return” and select the items you want to return.
  5. Choose the reason for the return and whether you’d like a refund or replacement.
  6. Add comments if needed and select “Save.”
  7. Click “Continue” to choose your return method and review the information before submitting.

You also like reading this: 5 Simple Steps to Cancel Walmart Delivery Subscription

Final Words

If you have ever found yourself in a situation where you are missing an item after shopping at Walmart, reporting it doesn’t have to be a frustrating experience anymore. You can report the missing items by following the steps outlined in this guide; you can efficiently resolve the issue and enjoy a seamless shopping experience with Walmart. 

If you encounter a missing item, contact Walmart’s customer service, provide the necessary information, and trust that they will assist you promptly.


How do I report a missing item to Walmart grocery delivery?

There are two ways to report a missing item to Walmart grocery delivery:

  1. Online: Go to Walmart and sign in to your account. Click on “Track Your Orders” and find the order with the missing item. Click on “Report Missing Item” and follow the instructions.
  2. By phone: Call Walmart customer service at 1-800-925-6278.

When you report a missing item, be prepared to provide the following information:

  • Your order number
  • The name of the missing item
  • The quantity of the missing item

Walmart will investigate the issue and issue a refund or replacement item, depending on the circumstances.

How can I contact Walmart’s online customer service?

There are three ways to contact Walmart’s online customer service:

  1. Chat: Go to Walmart and click on the “Chat” button in the bottom right corner of the page.
  2. Email: Click on the “Contact Us” link at the bottom of the homepage and select the “Email” option.
  3. Social media: Walmart has customer service representatives on Twitter and Facebook. You can send them a direct message with your questions or concerns.

Does Walmart refund for missing package?

Yes, Walmart will refund you for a missing package. You can report a lost package by following the instructions above. Walmart will investigate the issue and issue a refund if the package cannot be located.


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Faisal Mian

With a decade of experience as a manager, advisor, and marketer in the retail and consumer service sector, I understand the intricacies of the shopping landscape. I’m committed to delivering valuable insights to enhance your shopping endeavors.

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