How to Easily Cancel Your Walgreens Order? [3 Simple Methods]

Last updated: 25 Oct, 2023 |
How to Easily Cancel Your Walgreens Order [3 Simple Methods]

Canceling an order at Walgreens can be challenging, especially when you’re pressed for time or unsure of the process. But don’t worry; we’re here to guide you step-by-step and ensure you can cancel your order without hassle.

This article will explain how to cancel your Walgreens order for in-store pickup or online mail delivery. So, let’s get started!

How can you place Walgreens Orders?

Before we get into how to cancel an order, it’s important to understand Walgreens and how you can place orders with them.

Walgreens is a popular pharmacy store chain in the United States that provides various products, including prescriptions, health and wellness items, health information, and photo services. Depending on your preference, you can place your orders online or in-store with Walgreens.

Methods of Placing Orders:

  1. In-Store Pickup: This is the method for you if you prefer to pick up your items from a local Walgreens store. You can place your order and then collect it in person.
  2. Online Orders for Mail Delivery and Ship to Store: You can place online orders for those who want their orders delivered to their doorstep or a designated Walgreens store.

Order Cancellation Policy at Walgreens

Knowing Walgreens’ order cancellation policy is important before learning how to cancel your order. According to their policy, you can cancel your order within 30 minutes of placing it. If that time has passed, you still have options.

You can refuse the delivery or proceed with the official return process. Walgreens provides full refunds for canceled or returned orders, including shipping costs. However, some restricted items, such as prepaid and gift cards, are not eligible for returns.

Can You Cancel a Walgreens Pickup Order?

Yes, the good news is that you can cancel a Walgreens Pickup Order, whether you purchased in-store or online. Walgreens recognizes that situations can change, and customers may need to cancel an order for various reasons.

Can You Cancel a Walgreens Pickup Order
Can You Cancel a Walgreens Pickup Order?

The process of canceling a Walgreens Pickup Order depends on how the order was placed, and they offer two distinct methods.

How to Easily Cancel Your Walgreens Order? Online!

For orders placed online, whether for mail delivery or shipping to the store, you have a two-hour window to cancel. Here’s how to do it:

  1. An order confirmation will appear on your screen after submitting your online order.
  2. If you decide not to proceed with the order, look for the ‘Need to cancel’ link at the bottom of the order confirmation.
  3. Note that this link has a time limit and will disappear after two hours.
  4. If the cancellation link doesn’t appear immediately, wait about five minutes for the system to process your order.
  5. If the link still doesn’t appear, or if you encounter any other issues during the cancellation process, call Walgreens customer care at 866-264-2910 for assistance.
  6. If the link does appear, as it often does, click on “cancel order.”
  7. Confirm your decision to cancel the order when prompted.
  8. A pop-up box will appear in red, confirming your order has been successfully canceled.
  9. The system will automatically refund the order amount and email you to update you on the order’s status.

You also might like reading this: 5 Simple Steps to Cancel Walmart Delivery Subscription

Canceling Your Order via Phone

If you prefer to cancel your order via phone, follow these steps:

  1. Call the Walgreens customer care team at the toll-free number 1-877-250-5823 within 30 minutes of placing the order.
  2. Navigate through the Interactive Voice Response (IVR) menus and choose to talk to a customer support agent.
  3. State your reason for calling and provide your order number or ID for cancellation.
  4. The customer service agent may ask additional questions before canceling your order.
  5. Once confirmed, you’ll receive an email acknowledging the cancellation, including refund details.

Canceling Your Order at a Walgreens Store

If the 30-minute cancellation window has passed, you can still return your ordered items to a Walgreens store. Here’s how:

  1. Allow your ordered items to be delivered to your doorstep.
  2. Use the online store locator to find a nearby Walgreens store.
  3. Visit the store with your ordered items, order or receipt number, and the payment method.
  4. You have up to 30 days from the date of purchase to initiate the refund procedure.
  5. Once your items are verified, the store will accept your return and offer a refund.
  6. The refund will be credited to your payment source if you paid with a credit or debit card. If you use PayPal or a check, you’ll receive a cash refund. A Walgreens gift card will be refunded if you can’t provide the order or receipt number.

Potential Challenges When Canceling Walgreens Orders

While canceling your Walgreens order is usually straightforward, you might encounter some challenges, including:

  • Long wait times when calling customer care for order cancellation.
  • Expiry of the two-hour cancellation window means you can’t cancel orders placed after that time.

You also might like reading this: How to Delete Your Walgreens Account Permanently?

Final Words

Walgreens offers a convenient service of delivering a wide range of products, including pharmaceuticals and groceries, right to your doorstep. They make your life easier by going above and beyond to cater to your various needs.

If you ever need to cancel an order with Walgreens, rest assured that the process is straightforward and hassle-free, whether you place your order in-store or online. So, remember, if you ever need to cancel a Walgreens Pickup Order, you’re just a few simple steps away from getting it done.


Can you cancel a pick-up order from Walgreens?

Yes, you can cancel a Walgreens pick-up order. This can be done by calling the store where you placed the order or by contacting Walgreens customer service at 1-800-WALGREENS (1-800-925-4733). You can also cancel your order online through the Walgreens website or app, but only if the order has not yet been processed.

What happens if I don’t pick up a Walgreens order?

If you don’t pick up your Walgreens pick-up order within 72 hours, it will be canceled, and you will receive a full refund. However, if you placed your order using a Walgreens Balance Rewards card, your balance will be deducted from the order amount even if you don’t pick it up.

How do I cancel a Walgreens same-day order?

To cancel a Walgreens same-day order, you must call the store where you placed the order. You cannot cancel a same-day order online or through Walgreens customer service.

How do I return a Walgreens pick-up order?

To return a Walgreens pick-up order, you can visit the store where you picked up the order and bring your receipt. You can also return a pick-up order by mail, but you must first contact Walgreens customer service to get a return shipping label.

Can I change the delivery address of a Walgreens order?

Yes, you can change the delivery address of a Walgreens order. This can be done by visiting the Walgreens website. However, please note that expedited or overnight orders cannot be shipped to addresses that are APO/FPO or in a U.S. territory.

If FedEx is delivering your package, you can also manage the delivery and select “Hold at Location” to choose a nearby Walgreens for pickup. Please check the specific terms and conditions on the Walgreens website or contact their customer service for more detailed information.

Can I cancel an expedited or overnight Walgreens order?

Yes, you can cancel an expedited or overnight Walgreens order. However, canceling a Walgreens order could be a little complicated. Here’s how you can do it:

  • After submitting an online order, an order confirmation appears on your screen.
  • If you do not want to proceed with the order process, click the ‘Need to cancel link’ at the bottom of the order confirmation.
  • Note that this link disappears after two hours.
  • If the cancellation link does not appear immediately, wait about five minutes for the system to process your order.

Please note that customers cannot cancel online orders after two hours. If your order cancellation window has already expired, you can also return the product for a refund. For more information, don’t hesitate to contact Walgreens customer service at 1-800-WALGREENS (1-800-925-4733) or visit their website.


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Faisal Mian

With a decade of experience as a manager, advisor, and marketer in the retail and consumer service sector, I understand the intricacies of the shopping landscape. I’m committed to delivering valuable insights to enhance your shopping endeavors.

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