What Happens If I Don’t Pick Up My Lowes Order?

Last updated: 4 Jun, 2024 |
What Happens If I Don't Pick Up My Lowes Order

Life can be super busy, and forgetting about those online orders is easy. Have you ever ordered something from Lowe’s for in-store pickup but then couldn’t go to pick it up?

What happens to your order now? Don’t worry! This guide will tell you everything you need to know about unclaimed orders at Lowe’s, including how cancellations, refunds, and reordering work.

How Long Do I Have to Pick Up My Lowe’s Order?

Lowe’s usually gives you seven days to pick up your in-store order once it’s ready.

You might get a courtesy call on the fifth day reminding you to pick up your order, or it will be canceled.

Always check your pickup confirmation email to know the exact time you have.

How Lowe’s Curbside Pickup Works?

Using Lowe’s Curbside Pickup is a breeze. Here’s a step-by-step guide to get you started:

Choose Curbside Pickup at Checkout: When shopping online at Lowes.com or on the Lowe’s app, select “Curbside Pickup” as your preferred method before adding items to your cart.

If in-store pickup is more convenient, you can choose that option. Make sure to provide your contact information during checkout to receive updates on your order status via text or email.

If someone else will be picking up your order, let Lowe’s know.

Wait for Your Order to Be Ready: Lowe’s will send you an email or text notification when your order is ready. Once you receive this notification, you can head to the store whenever it’s convenient for you.

Pro tip: Before you leave, use the Lowe’s app or your notification to “check in” and inform Lowe’s that you’re on your way. This helps ensure your order is ready for a quick pick-up.

Pick Up Your Order at the Store: When you arrive, look for the designated curbside pickup spots, usually marked and located near the store entrance for easy access.

Park in one of these spots and use the app to let Lowe’s know you’ve arrived.

What Happens If I Don’t Pick Up My Lowe’s Order?

If you don’t pick up your Lowe’s order within the designated timeframe, it will likely be canceled according to Lowe’s Free Store Pickup Policy.

Don’t worry, though! Lowe’s won’t charge you for a canceled order. Your payment authorization will also be released as per Lowe’s Billing Policy.

Don't Pick Up My Lowe's Order

Will I Be Charged Any Fees for Not Picking Up My Lowe’s Order?

Lowe’s does not charge fees if you don’t pick up your order. However, if you used a debit or credit card, there might have been a temporary hold on your account when you placed the order.

This hold should go away by itself once your order is canceled.

Are there any storage fees for holding orders?

Lowe’s doesn’t charge storage fees for holding your order for three additional days.

What happens to my order if I don’t pick it up within the hold period (10 days total)?

If you don’t pick up your order within the 10-day extended hold period, it will be automatically canceled, and you’ll receive a full refund.

Hold PeriodAction
10 business daysOrder canceled and restocked
After 10 business daysOrder cancelled and restocked

Will Lowe’s contact me if my order is at risk of being canceled?

Lowe’s doesn’t send automated reminders about upcoming order cancellations due to missed pickups.

How will I be notified if my order is canceled or ready for pickup?

You’ll get an email from Lowe’s when your order is ready for pickup. If your order gets canceled due to inactivity, they’ll email you about that, too.

Can I reorder items if my original order is canceled?

Yes, you can! You can reorder the items online or visit your local Lowe’s store if your original order is canceled.

Will items from my original order be restocked if I don’t pick them up?

Items from your original order might not be immediately restocked at Lowe’s stores.

Inventory levels can change, so there’s no guarantee that the same items will be available immediately.

Are there any exceptions to Lowe’s order pickup policy?

There might be exceptions based on specific circumstances.

For example, the store may follow a different policy if you’ve placed a particular order for a large appliance or building materials.

It’s a good idea to check with your local Lowe’s store for any doubts or clarification.

Can store managers override the order cancellation policy?

Store managers can sometimes make exceptions, although it’s not always possible.

If you miss the pickup window but have a good reason, contacting the store quickly might help.

Still, sticking to the standard policy and planning your pickup on time is safest.

Are Prices or Availability Different When Reordering Unclaimed Items?

Prices and availability can change, so the cost of items might be different when you reorder.

The items you want might also be out of stock. It’s best to check online or call the store to confirm before placing a new order.

Will Not Picking Up an Order Affect My Future Orders at Lowe’s?

Not picking up an order usually doesn’t stop you from placing future orders at Lowe’s.

However, Lowe’s may limit your ordering privileges if you often miss pickups or have many canceled orders.

Who do I contact if I have issues with my order or pickup?

If you’re having trouble with your Lowe’s order or pickup, the best first step is to contact the store directly.

The phone number is in your order confirmation email or can be found by looking up your specific store online.

You can also contact Lowe’s customer service on their website or via social media.

What Information Do I Need When Calling Lowe’s Customer Service for Unclaimed Orders?

When you need to contact customer service, having your order number or confirmation email handy is a good idea.

This helps the representative find your order quickly and answer your questions more efficiently.

How Can I Contact Lowe’s Customer Service About My Unclaimed Order?

If you have questions about your unclaimed order, contact Lowe’s customer service at 1-800-445-OWES (6937) or use the online chat on their website.


Forgetting about an order can happen to anyone. It’s smart to pick up your Lowe’s orders within the set time.

This guide has helped you understand Lowe’s policies on unclaimed orders. Now you know how to handle these situations if they happen again.

Worth Reading these:

What Is Lowes Return Policy?

Can I Rent Tools from Lowes?

Does Lowe’s Offer a Price Match Guarantee?


Can I Cancel My Lowe’s Pickup Order?

Yes, you can cancel your Lowe’s pickup order online through your MyLowe account before it’s processed for pickup. If you’re unsure about the cancellation process, contact Lowe’s customer service for help.

What are Lowe’s Pickup Options?

Lowe’s provides several pickup options. You can choose from standard in-store pickup, curbside pickup, or locker pickup. The availability of these options might vary at your local store.

How Do I Track My Lowe’s Pickup Order?

You can track your Lowe’s pickup order online through MyLowe’s account. You’ll get an email notification when your order is ready to be picked up.


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Faisal Mian

With a decade of experience as a manager, advisor, and marketer in the retail and consumer service sector, I understand the intricacies of the shopping landscape. I’m committed to delivering valuable insights to enhance your shopping endeavors.

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