It’s a question many shoppers ponder while wandering the aisles of a home improvement store. The short answer is yes, Lowe’s does offer a price match guarantee, designed to ensure you’re not paying more for an item they sell when a competitor is offering it at a lower price.
This is a common practice among large retailers, but the specifics can vary, so let’s dig into the details that are crucial.
In this article:
What Is Lowe’s Price Match Policy?
Lowe’s offers a price match guarantee. Lowe’s will match if you find an identical item in stock at a local competitor for a lower price, including shipping or delivery costs.
You must show them the lower price when you buy the item.
What is the Lowe’s Price Match Policy, Exactly?
Price matching, in general, is a retailer’s promise to meet or beat a competitor’s price for an identical product. It is used as a tactic to keep you from shopping elsewhere, retaining your business. Lowe’s participates in this approach by reviewing a competitor’s price of an identical in-stock item and if the product and its sale criteria are in line with Lowe’s stipulations, you may receive the cheaper price, thus saving you money.
Lowe’s position on price matching is fairly straightforward, they aim to give you the lowest price on the items you need. With so many competitors in the home improvement space, Lowe’s understands that it must be competitive, and thus offers price matching. However, this doesn’t mean every item or situation qualifies. We’ll explore the finer points to make sure you fully understand the price match guarantee.
How Does the Lowe’s Price Match Guarantee Work?
Navigating any price match process can feel like decoding a secret language, but with some preparation, you can claim the savings you deserve.
Key Requirements for a Lowe’s Price Match
First, let’s discuss what Lowe’s is looking for when you request a price match. The most important thing to remember is the item must be identical. The make, model, features, and condition must all align. These items also must be in stock.
If a competitor is promoting a product, but is out of stock, Lowe’s will not provide a price match. Additionally, clearance items will not be matched. For instance, you cannot price match the last display item a competitor may be trying to get rid of.
You’ll need evidence to back up your price match claim. A competitor’s advertisement, printed or online, showing the current, lower price for an item is crucial. Remember, this proof needs to be current and actively being promoted by a specific competitor, not something from weeks past.
| Requirement | Detail |
| Identical Item | Product must be the same make, model, features and condition |
| In Stock | Both Lowe’s and the competitor must have the item currently in stock |
| Proof of Price | Current competitor’s ad or online listing showing the lower price. |
| No Clearance Items | Price matching does not apply to clearance or closeout products. |
The Actual Price Match Request Process
So, how do you go about getting that lower price? If you’re in a store, approach a Lowe’s associate. They’ll review your proof of a lower price and, if all conditions are met, will adjust the price accordingly.
If you are making a purchase online, you can often request a price match by contacting Lowe’s customer support. This typically involves providing them with a link to the lower-priced product on the competitor’s site. Keep in mind, this can take a little longer to process than an in-store request.
What about after a purchase? Lowe’s has you covered. You can request a price adjustment if you find a lower price within 30 days of your purchase. Simply head back to the store with your receipt and the proof of the lower price, and they will refund the difference.
Competitors Lowe’s Will Match
Knowing who Lowe’s considers a direct competitor is just as important as knowing the process. This usually involves large retailers in the same industry, like Home Depot, or well known online retailers.
It’s not an exhaustive list and can vary by location, so it’s best to ask an associate to confirm if a specific competitor qualifies. The location of these competitors matters, a store across the country is not comparable. Lowe’s will only match local competitors.
Which Products Are Eligible for Price Matching at Lowe’s?
Most items at Lowe’s, such as appliances, tools, building materials, and paint, can have their prices matched if you find the same item for less elsewhere.
This makes sure you get the best deal on home improvement essentials.
Are There Any Excluded Items or Categories for Price Matching at Lowes?
Lowe’s is committed to offering competitive prices, but they need certain things to price match. Let me tell you about them!
Some brands are excluded from Lowe’s price match policy. This is because these brands may have their pricing policies or agreements with Lowe’s that prevent them from being included in the price match.
It’s a good idea to ask in the store if you’re unsure about a specific brand.
Also, the price match doesn’t cover installation labor, which means if you’re getting something installed, the labor cost won’t be matched.
Lowe’s doesn’t price match during special sales events, including seasonal sales, clearance events, and holiday promotions.
They also don’t match prices from third-party sellers on platforms like Amazon.
If you’re looking at wholesale deals, volume discounts, or prices from membership-based clubs, those won’t be matched either.
Prices that are wrong, like typos (e.g., a $ 1000 item listed for $ 10), or those found on auction websites (e.g., a $ 100 item listed for $ 1), are not eligible for price matching. These are clear errors that are not representative of the item’s actual price.
Also, Lowe’s does not match prices on items that are on clearance, discontinued, refurbished, used, or damaged.
This is because these items are often sold at a significantly reduced rate due to their condition or status, and Lowe’s aims to match prices with other retailers for new, regular-priced items.
Lowe’s price match policy does not include promotions from competitors, such as rebates, sales tax promotions, senior discounts, and buy-one-get-one-free deals.
Lowe’s won’t match that price if you see a pricing error elsewhere.
Always check with Lowe’s if you need clarification on their price match for a specific item or promotion. They’re there to help!
How do you request a Lowe’s Price Match?
Getting a price match at Lowe’s is a hassle-free process that can be done in two simple ways, ensuring your shopping experience is stress-free.
If you’re in the store, simply bring a printed advertisement, a screenshot, or a photo showing the competitor’s price and show it to a Lowe’s associate.
They will check the information and, if it meets their rules, they will adjust the price for you.
If you prefer shopping online, you can still get a price match.
Go to Lowes.com and start a chat with a customer service representative, or call them at 1-877-465-6937. Ensure you have proof of the competitor’s price handy for them to verify.
Here’s a helpful tip: Remember that Lowe’s does not price match between its stores or across different ZIP codes.
This is because prices can vary between locations due to factors like local demand and operating costs, and Lowe’s aims to match prices with other retailers to ensure fair competition.
How to Get the Most Out of Lowe’s Lowest Price Guarantee?
Before you head out to shop, take some time to look at other stores’ websites and their flyers. This helps you spot better deals you can match at Lowe’s.
Always carry proof of the lower price you find, like a screenshot or a copy of an ad. This makes it easier when you ask for a price match at the store.
If you’re unsure how to get a price match or have other questions, ask a Lowe’s associate.
Which Competitors’ Prices Does Lowe’s Match?
Lowe’s offers a price-matching service. It will match another local store’s lower price for both in-store and online purchases.
The other store must also be able to ship the item to your location.
Do They Match Online Prices or Only In-Store Prices?
Lowe’s matches competitor prices, both online and in-store. Call or chat with Lowe’s customer service if you find a lower price online.
They can help you get that price before you buy.
What Documentation or Proof Is Required for a Price Match?
To get a price match at Lowe’s, you must show proof of a competitor’s lower price.
This proof can be a current ad, a website screenshot, or an app display. Make sure it shows the same item for less.
Are There Any Limitations or Restrictions on Price Matching at Lowe’s?
When you ask for a price match at Lowe’s, remember a few important rules. They might limit the number of items you can price match, especially if you’re buying a lot.
This is to prevent abuse of the price match policy and to ensure that it remains fair for all customers.
The store with the lower price must be nearby, close enough.
Also, that store must have the item in stock for Lowe’s to match the price.
Can I Combine Price Matching with Other Discounts or Promotions?
Unfortunately, you can’t combine Lowe’s price match with other discounts or promotions. You can use a coupon or get a price match, but not both.
Does Lowe’s Offer Price Matching for Online Purchases?
Yes, Lowe’s does offer price matching for online orders. Make sure to contact customer service before you complete your purchase.
How Do I Request a Price Match for an Online Order?
To request a price match for an online order, call Lowe’s customer service at 1-877-465-6937 or chat with an online representative. Be ready to provide details about the competitor’s price and the product.
How Long Do I Have to Request a Price Match at Lowe’s?
Lowe’s price match policy does not mention a specific time frame. When you ask for a price match, it’s a good idea to have the most current advertisement or price quote.
Is There a Time Limit for Price Matching at Lowe’s?
The policy doesn’t state a time limit. However, the price from the competitor should be current when you request a match.
Do All Lowe’s Locations Have the Same Price Match Policy?
While the general price match policy is usually the same at most Lowe’s locations, checking with your local store is a good idea.
Slight differences exist based on where you are or the store manager’s decisions.
You can confirm the policy at your local Lowe’s in several ways.
Check the store’s website, specifically the “About Us” or “Customer Service” sections, for details on the price match policy.
You can also call your local Lowe’s and speak directly to a customer service representative.
Are There Any Store-Specific Variations or Exceptions to the Price Match Policy?
The price match policy may vary slightly at different Lowe’s locations.
For example, a store may only match prices from competitors within a specific delivery radius.
Also, some stores require a minimum price difference before they agree to a price match.
To ensure a smooth price match at Lowe’s, check with your local store or look on their website for specific details.
This way, you’ll know exactly what to expect when you ask for a price match.
Does Lowe’s offer a price adjustment policy?
Lowe’s has a price match guarantee but no price adjustment policy. If you buy something and find it cheaper elsewhere later, you can’t get a refund for the price difference.
However, using their price match, you can return an unused item within 90 days and repurchase it at a lower price.
In contrast, Lowe’s price match guarantee allows you to match prices at the time of purchase.
If you find a lower price from a competitor within 30 days of buying something, you can show proof of the lower price and request a refund for the difference.
Understanding these options can help you save money at Lowe’s.
How long do I have to request a price match at Lowe’s?
At Lowe’s, there isn’t a specific time limit advertised for requesting a price match. However, it’s best to ask for a price match when you buy something.
This makes the process go more smoothly.
Final Verdict
Learning about Lowe’s Lowest Price Guarantee and its exceptions can help you shop smarter. Always check prices at other stores before you go to Lowe’s. Look for opportunities to ask for a price match or price adjustment.
With careful planning, you can make your home improvement budget go further. This helps you get the best deal on your next Lowe’s buy.
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