Canceling a Lowe’s order is a straightforward task that you can tackle with ease, whether you’re at home or out and about. Sometimes we change our minds about a purchase, and Lowe’s gets that! They offer several convenient options for canceling an order before it ships or is ready for pickup. Whether you prefer the online method, a quick phone call, or a visit to your local store, this guide will help you navigate the process smoothly.
Let’s dive into the simple steps you can take to cancel your order and clarify any questions you might have about Lowe’s return policy!
In this article:
How to Cancel a Lowe’s Order Online?
If you placed your Lowe’s order online, you can typically cancel it directly through your account. Here’s a step-by-step guide:
- Go to the Lowe’s website and sign in to your account.
- Navigate to your order history. This is usually found under “My Orders” or a similar section.
- Locate the order you want to cancel. You can identify it by its order number, date, and items purchased.
- Click on the “Cancel Order” button or a similar option.
- Follow the on-screen instructions to confirm your cancellation. You may be asked to provide a reason for canceling or confirm that you understand the cancellation policy.
How to Cancel a Lowe’s Order by Phone?
If you prefer to cancel your Lowe’s order by phone, you can contact their customer service department. Here’s how:
- Call Lowe’s customer service at 1-888-LOWES-11 (1-888-569-3711).
- Be prepared to provide your order number and any other relevant information requested by the customer service representative.
- Explain that you would like to cancel your order and provide the reason if necessary.
- Follow the customer service representative’s instructions to complete the cancellation process.
How to Cancel a Lowe’s Order in-Store?
If you placed your Lowe’s order in-store, you can typically cancel it by visiting the same store. Here’s what you need to do:
- Go to the Lowe’s store where you placed your order.
- Bring your order confirmation or receipt with you.
- Locate a customer service representative and inform them that you would like to cancel your order.
- Provide your order number and any other requested information.
- Follow the store’s procedures for canceling your order.
What Happens After I Cancel a Lowe’s Order?
Once you’ve successfully canceled your Lowe’s order, you can expect the following:
- Refund to your original payment method. Lowe’s will typically refund the full amount of your order to the same credit card or debit card you used for the purchase.
- Processing time for refunds. Refunds may take a few business days to process, depending on your bank’s policies.
- Confirmation email. You should receive an email confirmation from Lowe’s confirming the cancellation of your order.
Can I Cancel a Lowe’s Order After It Has Shipped?
In some cases, it may be possible to cancel a Lowe’s order even after it has shipped. However, this is not guaranteed and may depend on the stage of shipping and the specific terms of your order.
If you want to attempt to cancel a shipped order, it’s best to contact Lowe’s customer service as soon as possible and explain your situation.
What If I Need to Return a Lowe’s Order After It Has Been Delivered?
If you’re unhappy with your Lowe’s order and it has already been delivered, you can typically return it within a certain timeframe.
Lowe’s has a return policy that allows customers to return most items within 90 days of purchase. However, there may be exceptions or additional conditions, so it’s important to review Lowe’s return policy for more details.
To return a Lowe’s order:
- Locate the return label or instructions included with your order.
- Package the item securely and include any necessary accessories or components.
- Return the item to the nearest Lowe’s store or follow the shipping instructions provided.
- Provide your order number and proof of purchase.
What Alternatives Option for Cancellation of Lowes Order?
If your Lowe’s order has already shipped or you’ve picked it up from the store, you still have options.
Lowe’s has a generous return policy that allows you to return most new, unused merchandise with a receipt within 90 days of the original purchase date. This gives you a chance for a full refund or exchange.
However, a few exceptions apply. For plants, specific return windows depend on the type of plant. If you ordered something special, a restocking fee may apply. For holiday items, returns are generally accepted only before the specific holiday.
If you bought a highway trailer, you need to return it with the original paperwork. Outdoor power equipment also has specific return windows based on the brand and whether the item is unused. TVs, electronics, and liquid paint must remain unused to qualify for a return.
Final Verdict
You can easily manage your Lowe’s order and tackle any issues by knowing how to cancel it. This guide walks you through the various methods available for canceling an order. By following the simple steps provided, you’ll have the tools you need to navigate the cancellation process with confidence. Whether you choose to cancel online, by phone, or in-store, you can ensure a smooth and hassle-free experience.
FAQs
Can I cancel a Lowe’s order by phone?
Yes, you can also cancel your Lowe’s order by calling their customer service department at 1-800-445-6937.
What is Lowe’s return policy?
Most unused merchandise can be returned to a Lowe’s store with a receipt within 90 days of purchase. There are some exceptions, and a restocking fee may apply to special orders canceled after 72 hours.
What if I don’t have a My Lowe’s account?
If you don’t have a My Lowe’s account and need to cancel your order, you can still contact Lowe’s customer service for assistance.
How long will it take to get a refund after canceling my order?
Once your cancellation request is processed, it typically takes 3-5 business days for the refund to be reflected in your original payment method
